Last updated: 1 January 2026
1. Introduction
Festo Events Pty Ltd (ABN 99 698 969 649) respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains how we collect, use, store, and disclose your personal information.
2. What Information We Collect
We may collect the following kinds of personal information:
- Your name, email address, and phone number
- Event details including date, location, guest numbers, and preferences
- Correspondence and communication history with us
- Any other information you voluntarily provide through our contact form or email
3. How We Collect Information
We collect personal information directly from you when you:
- Submit an enquiry via our contact form or email ([email protected])
- Communicate with us by phone, email, or in person
- Engage our event management services
We may also collect information automatically through cookies and similar technologies when you visit our website. You can control cookie preferences through your browser settings.
4. Purpose of Collection
We collect personal information for the following purposes:
- Responding to your enquiries and providing event management services
- Communicating with you about your event
- Improving our services and website
- Complying with legal and regulatory obligations
5. Disclosure of Information
We may disclose your personal information to:
- Third-party service providers involved in delivering your event (e.g. venues, caterers, AV technicians) — only to the extent necessary
- Professional advisors such as accountants and legal representatives
- Regulatory bodies where required by law
We will not sell, trade, or rent your personal information to third parties for marketing purposes.
6. Data Security
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. This includes secure storage of electronic records and access controls.
7. Data Retention
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. When no longer needed, we destroy or de-identify the information securely.
8. Access and Correction
You have the right to request access to the personal information we hold about you, and to request correction of any inaccurate information. To do so, please contact us at [email protected]. We will respond within a reasonable period.
9. Complaints
If you believe we have breached the Australian Privacy Principles, please contact us at [email protected]. We will investigate and respond to your complaint within 30 days. If you are dissatisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
10. Cookies
Our website may use cookies to improve your browsing experience and analyse site traffic. You can configure your browser to refuse cookies or alert you when cookies are being used. Disabling cookies may affect some functionality of the site.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page. Please review it periodically.
12. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:
Email: [email protected]
Mail: Festo Events Pty Ltd, Melbourne VIC 3152, Australia